Night Auditor | Doubletree by Hilton Wilmington

PM New•Wilmington, DE

11d

About The Position

Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property’s balances from the previous day. Some of your nightly duties include: · Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. · Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests. · Answer guests’ questions about the hotel services and amenities. Where You’ve Been: We’re looking for someone with an Associate’s Degree or one to two years of related experience, the ability to work overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit. When You’re Here: Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Requirements

Associate’s Degree or one to two years of related experience
Ability to work overnight shifts
Strong computer skills
Interact with all hotel guests and team members in a polite and positive way at all times
Fulfilling requests (even challenging ones) in a timely manner
Ability to work under pressure
Ability to accommodate varying schedules including nights, weekends and holidays
Ability to stand/sit, carry/lift up to 25 pounds, walking, bending/twisting, climbing stairs

Responsibilities

Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.
Answer guests’ questions about the hotel services and amenities.