Guest Service Agent

DKN HOTEL GROUP • Dana Point, CA

1d • $17 - $18 • Onsite

About The Position

The Guest Service Agent will maintain a friendly, cheerful, and courteous demeanor at all times, providing personalized service to hotel guests. This role involves effective communication with guests and team members, managing check-in and check-out procedures, handling financial transactions, and answering guest inquiries. The agent will also operate PBX equipment, process mail and messages, and contribute to departmental communication and operations. A key aspect of the role is to deliver DKN’s "Home Away From Home" experience.

Requirements

• English speaking.
• Good customer service skills.
• Good communication skills (written and verbal).
• Attention to detail.
• Ability to prioritize, organize and make good judgments.
• Basic accounting procedures.
• Typing skills.
• Cash register skills.
• Computer skills.
• Dependable.

Nice To Haves

• Minimum of one (1) year or related experience preferred.
• Knowledge of hotel front desk operations and procedures desirable.

Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing DKN’s reservation guideline.
• Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Deliver DKN’s "Home Away From Home" experience.
• Perform other duties as assigned, requested or deemed necessary by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed