Guest Service Agent

Great Lakes Management Group•Le Claire Township, IA

13d•$16 - $18•Onsite

About The Position

GLMG Hotels is seeking a friendly, professional, and guest-focused Guest Service Associate (Front Desk Agent) to provide exceptional hospitality and create a welcoming first impression for every guest. This position is responsible for guest check-in and check-out, reservations, guest inquiries, service recovery, and supporting the overall guest experience.

Requirements

Strong interpersonal and guest service skills.
Excellent verbal and written communication abilities.
Ability to multitask and thrive in a fast-paced hospitality environment.

Nice To Haves

High School Diploma or equivalent preferred.
Previous customer service or hospitality experience preferred.
Front desk or hotel experience is a plus.
Experience with PMS systems such as HotelKey, OnQ, FOSSE, Opera, or similar platforms preferred.

Responsibilities

Greet guests warmly and provide a positive first impression upon arrival.
Process guest check-ins and check-outs efficiently and accurately.
Manage reservations, cancellations, and modifications through the Property Management System (PMS).
Provide information about hotel amenities, services, and local attractions.
Respond promptly to guest requests and ensure follow-through.
Resolve guest concerns professionally and escalate issues when appropriate.
Promote room upgrades, hotel amenities, and special offers.
Maintain accurate guest accounts and process payments.
Balance cash drawers and complete shift reporting when required.
Work closely with Housekeeping, Maintenance, and hotel leadership to ensure guest satisfaction.