Guest Service Agent - Seasonal - Housing Available
Horseshoe Bay Resort•Vail, CO
•$18 - $22•Onsite
About The Position
Surrounded by beautiful Colorado scenery and located only minutes away from Vail Mountain, the Highline Vail, a DoubleTree by Hilton, offers a unique and relaxing experience to our guests during their stay and an amazing environment for our associates to work in. We are currently looking for an outgoing, energetic, and customer service oriented individual to fill the position of Guest Service Expert on a Full-Time basis.
Requirements
- At least 6 months of experience in a customer service environment
- Excellent computer skills
- Flexibility to work weekdays, weekends, evening shifts and holidays
Nice To Haves
- Hotel experience a plus
Responsibilities
- Greeting and registering guests and checking guests out of the hotel.
- Greet guests immediately with a friendly and sincere welcome.
- Complete the registration process by inputting and retrieving information from our system, confirming the guest reservation information including number of guests, number of nights stay and room type.
- Verify and receive authorization for credit cards, handle cash and make change as received.
- Promptly answer guest incoming calls using positive and clear communication.
- Ensure accurate closeout of guest's accounts at time of departure.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
- Comply with attendance rules and be available to work for your scheduled shifts.
- Perform any other job-related duties as assigned.
Benefits
- Sick and Vacation Pay
- Hotel Room Discounts
- Employee Housing available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
