Guest Service Agent

PR Hotels • Saskatoon, SK

9h • CA$0 - CA$17 • Onsite

About The Position

We are looking for people with excellent customer service and communication skills to fill the shoes of an excellent Guest Service Agent to be the first point of contact for our guests at our dual branded property - the Holiday Inn Express & Suites Saskatoon East University and Staybridge Suites Saskatoon University. Guest Service is a crucial part of our overall operation and there is never a dull moment! At the Holiday Inn Express & Suites Saskatoon East University and Staybridge Suites Saskatoon University, we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors: Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way. Be Helpful - familiarize yourself with all the services in the hotel and the local area to answer any questions and give guests what they need to find their own way. Be Efficient - take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to. We all work together to make our guests feel at home so that guests can have the best experience possible.

Requirements

• High school diploma or equivalent.
• Previous experience in a Guest Service role at a hotel property is a distinct advantage.
• Previous hotel-related experience, PMS knowledge preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Valid Class 5 Saskatchewan Driver's License.
• Ability to understand and adhere to proper credit, debit, check, and cash handling policies and procedures.

Responsibilities

• Responsible for checking guests in and out of the Hotel.
• Issues room keys, pamphlets, discount cards, etc.
• Answers various questions from guests and arranges transportation for guests.
• Computes bills, collects payments, and makes change for guests.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shifts.
• Maintain an inventory of vacancies, reservations and room assignments.
• Knows room locations, types of rooms available, and room rates.
• Must possess knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, and building relationships with local restaurants & tourist attractions.
• Ensure the front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Write all wake-up call requests on the specified form
• Complete welcome calls.
• Clean and tidy front desk area.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.
• Observe and report any security issues to the Manager.
• Take the initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
• Maintains customers’ privacy and security at all times.
• Maintains a high level of professional appearance and demeanor.

Benefits

• A robust group benefits package for all part-time or full-time team members that include access to all employee assistance programs that support mental, financial, physical, and emotional well-being.
• Competitive starting wages
• IHG Employee Room Discounts are available when you travel to any one of our 6000+ hotel destinations worldwide.
• IHG Enrollment Rewards points for Guest Services team members that can be redeemed on everyday wish list items like free hotel stays, the newest electronics, home appliances to gift cards to your favorite restaurant.
• Accommodated scheduling practices to give team members the optimal work/life balance that suits your needs.
• Professional development training. You can take all the training you want/need, and we will satisfy your eagerness to learn and grow with us.
• Monthly employee appreciation celebrations to celebrate our most valuable assets, our people.
• On the job training and uniforms are provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED