Part - Time Guest Service Agent | Cambria Hotel | Fort Worth, TX
About The Position
We are looking for someone to be the face at our front desk, creating a warm and welcoming environment for our guests by sharing knowledge of the area. The role involves ensuring all guests receive excellent service from check-in to check-out and owning the front desk area. This fast-paced environment requires clear communication, a high level of professionalism, and a passion for providing exceptional customer service. The agent will handle cash responsibly, use computers, databases, and property management systems, and possess excellent knowledge of local happenings to share with guests.
Requirements
- High School diploma or equivalent.
- Three to six months of related experience (preferred).
- Must be a people-person.
- Interact with all hotel guests and team members in a polite and positive manner at all times.
- Fulfill requests (even challenging ones) in a timely manner.
- Ability to work well under pressure.
Nice To Haves
- Happy, outgoing personality with a perma-smile.
- Eagerness to share knowledge of the area.
Responsibilities
- Be the face at the front desk, creating a warm and welcoming environment for guests.
- Ensure all guests receive excellent service from check-in to check-out.
- Own the front desk area.
- Communicate clearly and demonstrate a high level of professionalism.
- Provide exceptional customer service and adapt to changing situations.
- Have excellent knowledge of local happenings (restaurants, entertainment, sporting events) and share this information with guests.
- Handle cash responsibly and reliably.
- Use computers, databases, and property management systems efficiently.
Benefits
- Excellent pay
- Hotel discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
