Attractions - Guest Service Agent Attractions

Canadian Niagara Hotels Group • Niagara Falls, ON

16h • Onsite

About The Position

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls. Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucks and Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

Requirements

• Must be able to work weekends and holidays
• Excellent interpersonal and communication skills when dealing with guests both internally and externally
• Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
• Employ persuasion and influence to initiate and/or resolve matters
• Demonstrate professional telephone manners
• Outstanding attention to detail
• Excellent organizational and time management skills and the ability to work under pressure
• Ability to work cooperatively within a team setting to anticipate and assist to another Associate’s guest’s needs
• Ability to quickly respond to changing work volume with high-energy level and speed

Responsibilities

• Enthusiastically greet and welcome guests at each instance
• Verify and confirming guest reservation, address, and credit card information, and expected service needs and expectations
• Process payment for all guests' accounts both at the time of registration and at checkout
• Issue keys to and control safety deposit boxes
• Post miscellaneous guest charges to individual guest folios as requested
• Assist in resolving guest concerns in an urgent and courteous manner
• Other duties as assigned

Benefits

• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development: Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed