Guest Service Agent (Part-Time)
Hilton•Toronto, ON
•CA$24•Onsite
About The Position
The Guest Service Agent provides reception services for guests to contribute to an overall exceptional experience from check-in through check-out. As a Guest Service Agent, you will serve on the Front Office Team which collectively upholds the Hilton standards in providing an exceptional experience for our guests throughout their stay.
Requirements
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
Nice To Haves
- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
Responsibilities
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards and conduct audits as required
- Assist other departments, as necessary
Benefits
- Competitive benefits package
- Discounts on products and services offered by Hilton Worldwide and its partners
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
