Guest Service Agent|Holiday Inn Express | Nashville, TN
PM Hotel Group•Nashville, TN
•Onsite
About The Position
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and smooth check-in and check-out processes. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Requirements
- Experience with front desk operations and guest services is essential.
- Proficiency in using phone systems effectively for communication.
- Excellent interpersonal skills with a focus on customer service excellence.
- Ability to work flexible hours, including nights and weekends as needed.
Nice To Haves
- Strong background in hospitality management or hotel management is preferred.
- Multilingual or bilingual skills are a plus, enhancing communication with diverse guests.
Responsibilities
- Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Manage reservations and maintain accurate records of guest information.
- Conduct night audits as required, ensuring all financial transactions are accurately processed.
- Operate phone systems to manage incoming calls efficiently.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, dining options, and hotel amenities.
- Assist in managing front desk operations during busy periods while maintaining high service standards.
Benefits
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
