Bilingual Guest Service Agent ( Part-Time )

AccorHotel • Ottawa, ON

7d • Onsite

About The Position

The Fairmont Chateau Laurier hotel in Ottawa, located next to the Parliament Buildings, is seeking a Guest Services Agent. This role involves providing outstanding service to guests, assisting with tour check-ins, generating reports, and acting as a key member of the crisis and emergency team. The position requires registering and checking out guests, settling accounts, and representing the hotel as an ambassador.

Requirements

• Fluent in both official languages (English and French) is a requirement
• Previous Front Desk Agent experience in a similar environment
• Excellent verbal and written skills
• Must have the ability to handle cash effectively and accurately
• Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
• Active listener, self-starter
• Able to make decisions and take initiative
• Ability to type 40 words per minute
• Positive and pleasant attitude
• Able to work alone
• Strong team player
• Detail oriented
• Must be able to work in a very busy environment

Nice To Haves

• Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable

Responsibilities

• Provide outstanding service to our internal and external guests
• Assist with tour check-ins and greet the tour guide and groups when required
• Generate reports for other departments in the hotel
• Key member of crisis & emergency team
• Register and checkout hotel guests
• Act as an ambassador of Fairmont Château Laurier
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist Leadership in performing daily duties
• Follow all safety policies
• Other duties as assigned

Benefits

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed