Part Time Guest Service Agent | The Quoin Hotel Wilmington | PM Hotel Group
PM Hotel Group•Wilmington, DE
•Onsite
About The Position
This role is at the center of the hotel's front office operations, serving as the primary point of contact for guests at the front desk. The ideal candidate will create a warm and welcoming environment, share local knowledge, and ensure guests receive excellent service from check-in to check-out. The position requires ownership of the front desk area and involves daily tasks that contribute to a perfect hotel stay.
Requirements
- High School diploma or equivalent.
- Three to six months of related experience preferred.
- Must be a people-person.
- Ability to interact with all hotel guests and team members in a polite and positive manner at all times.
- Ability to fulfill requests (even challenging ones) in a timely manner.
- Ability to work under pressure.
Responsibilities
- Communicate clearly and demonstrate a high level of professionalism in a fast-paced environment.
- Provide exceptional customer service and adapt to changing situations.
- Possess excellent knowledge of local happenings (restaurants, entertainment, sporting events) and share this information with guests.
- Handle cash responsibly and reliably.
- Utilize computers, databases, and property management systems efficiently.
- Interact with guests and team members politely and positively.
- Fulfill guest requests, including challenging ones, in a timely manner.
Benefits
- Excellent pay
- Hotel discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
