Guest Service Agent - Hilton Irvine Orange County Airport
About The Position
Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. The Hilton Irvine Orange County Airport is searching for a Guest Service Agent. Just a few miles from California’s ultimate seaside escape, our team members enjoy being part of an award-winning culture. We offer a friendly work environment, career growth opportunities, and the Go Hilton travel discount program, which team members, family, and friends can enjoy. Additional benefits include free meals during shifts, free parking, and dry-cleaning services for uniforms. We know you will love being part of a team ranked #1 on Great Place to Work and recognized on Fortune’s World’s Best Workplaces list.
Requirements
- Minimum one year of hotel front desk experience.
- Strong communication skills, both verbal and written, are required.
- Working knowledge of Microsoft Office and Point of Sale (POS) systems required.
- Must be able to work weekdays, evenings, weekends, and holidays.
Responsibilities
- Ensuring a seamless check-in and check-out process
- Delivering memorable experiences that make the stay for every guest
Benefits
- Competitive health benefits
- Career growth opportunities
- Go Hilton travel discount program
- Free meals during shifts
- Free parking
- Dry-cleaning services for uniforms
- 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving concierge services
- Crisis concierge services
- Mental health resources through Employee Assistance Program (EAP)
- Generous paid time off (PTO)
- Health & welfare benefits
- Retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
