Guest Service Agent

Leisure Hotels & Resorts • Two Harbors, MN

10d • $15 - $17 • Onsite

About The Position

Join our dynamic hospitality team as a Guest Service Agent, where your friendly demeanor and commitment to excellence will create memorable experiences for our guests. We are seeking a motivated and professional individual to provide exceptional service and ensure our guests feel welcomed and valued from check-in to check-out. We foster a positive, inclusive work environment that values growth and development. Join us and be part of a team dedicated to delivering outstanding guest experiences and creating a welcoming atmosphere for all.

Requirements

• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm and professional under pressure
• Proficiency with reservation systems and basic computer skills
• Flexibility to work various shifts, including evenings, weekends, and holidays
• High school diploma or equivalent

Nice To Haves

• additional hospitality training is a plus

Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures
• Respond promptly to guest inquiries, requests, and complaints with professionalism and courtesy
• Manage reservations, cancellations, and modifications efficiently
• Provide information about hotel amenities, local attractions, and services
• Maintain accurate records of guest interactions and transactions
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
• Uphold hotel policies and standards to ensure a safe and welcoming environment

Benefits

• 401(k) with Employer Match
• Health Insurance
• Paid Time Off (PTO)
• Employer-Paid Life Insurance
• Voluntary Life Insurance
• Voluntary STD / LTD

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED