Guest Service Agent - (Full-Time)
3G4 Archive Hospitality•Toronto, ON
About The Position
This position plays a key role within our hotels. The welcome agent acts as the first of contact, ensuring a warm, professional greeting, a smooth check-in/out process and escorting to rooms. Must be able to work independently and have strong problem resolution skills. This position reports to the Front Desk Manager.
Requirements
- Excellent customer service and computer skills.
- A flexible schedule and must be able to work Saturdays, Sundays and Holidays.
- A detail-oriented nature and are able to work alone.
- 1-2 years of customer service experience.
- Ability to stand/walk during the entire shift
- Ability to lift up to 25lbs.
Nice To Haves
- Experience with Maestro, and Outlook preferred.
Responsibilities
- Carrying luggage to and from rooms and storing it securely
- Assisting with guest luggage during peak times
- Engaging guests in casual conversation, offering concierge‑style assistance such as recommending local attractions or popular restaurants.
- Welcome and register guests expeditiously provide information to guests as needed.
- Be the face of the hotel on arrival and offer a fond farewell on departure.
- Provide excellent guest services assisting guests with their needs or resolving issues.
- Comply with all Archive standards, policies and procedures at all times.
- Other tasks and responsibilities as assigned by management.
Benefits
- A fun and fast-paced environment
- casual and flexible work environment.
- Competitive salary, incentive & benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
