Guest Service Agent
About The Position
Drury Hotels is seeking a Guest Service Agent to be the happy, helpful face of our hotel. This role ensures exceptional, positive experiences for our diverse team members and guests by assisting them in a friendly, efficient, courteous, and professional manner. The position involves front desk functions such as checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Additionally, the role supports breakfast and 5:30 p.m. Kickback service, which may include food preparation, setup, guest service (host or bartender), and clean-up. The Guest Service Agent is expected to maintain a high standard of integrity, service, and hospitality to promote the Drury culture and ensure an exceptional guest experience with a +1 Service attitude.
Requirements
- Friendly, highly organized communicators and multitaskers
- Warm and friendly manner in relating to and interacting with the public
- Demonstrated attention to detail while handling multiple tasks simultaneously
- Familiarity with handling money, making change, and using office machines in day-to-day activities
- Ability to speak and receive direction (written and verbal direction) in English
- Willingness and ability to work alone as scheduled
Responsibilities
- Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
- Ensure exceptional, positive experiences for our diverse team members and guests.
- Assist guests in a friendly, efficient, courteous, and professional manner.
- Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
- Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
- Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
- Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
Benefits
- Quarterly bonus opportunity of up to $3,200 annually
- Flexible scheduling
- Paid time off
- Hotel discounts
- Free room nights
- Mentorship
- Cross-training
- Development plans
- Management training
- Medical
- Dental
- Vision
- Prescription
- Life insurance
- Disability insurance
- Team Member Assistance Program
- Company-matched 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
