Guest Service Agent - Hilton Orlando
About The Position
Hilton Orlando is looking to welcome a Guest Service Agent to join the Front Office Team! Our hotel, which features over 1,400 guest rooms is located near International Drive and directly connected to the Convention center. Our Front Office team consists of our Director of Front Office Operations, Front Office Managers, Assistant Front Office Managers, our Pre-Arrival Coordinators, Guest Service agents and bell persons. The ideal candidate holds 2+ years of recent customer service experience, at least 1 year experience in hospitality. Ability to work the required shifts and experience with Microsoft Office programs. Shift Pattern \: Full Availability - AM/PM Shifts - (weekdays, weekends, and holidays as needed) Pay Rate \: $19.76 per hour, plus potential for additional income through upselling!
Requirements
- 2+ years of recent customer service experience
- At least 1 year experience in hospitality
- Ability to work the required shifts
- Experience with Microsoft Office programs
Responsibilities
- Welcome, check-in, and orient arriving guests to the hotel
- Checking out guests and processing payments on-account
- Respond to guest inquiries in-person, email, and telephone in a timely, friendly and efficient manner
- Provide driving and/or walking directions to guests to local destinations
- Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships
- Provide or obtain accurate information
Benefits
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program\: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
