Guest Service Agent

Algonquin Resort•Vaughn, ON

11d•CA$19 - CA$19•Onsite

About The Position

The Guest Service Agent will be responsible for creating a welcoming environment for guests, managing registrations and room assignments, and ensuring efficient service delivery across all hotel departments. This role requires a strong understanding of hotel operations, including reservation systems, payment procedures, and guest service standards. The agent will also be responsible for maintaining a tidy work environment and adhering to all health and safety guidelines.

Requirements

Excellent written and verbal communication skills in English
Excellent organizational, interpersonal and administration skills
Proficient or familiar with computerized systems
Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
Present a high degree of professional work ethic and image
High school graduate or equivalent
Availability to work day, evening and night shifts any day of the week including weekends and holidays

Responsibilities

Create a welcoming environment for guests.
Register guests and assign rooms, accommodating special requests.
Complete pre-registration and blocking of rooms for reservations/guest arrival.
Adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Use suggestive selling techniques to sell rooms and promote hotel services.
Coordinate room status updates with housekeeping.
Take reservations for guests, understanding cancellation procedures.
Process guest check-outs.
Post and file all charges to guest, master, and city ledger accounts.
Work closely with all hotel departments to improve service delivery and efficiency.
Use proper telephone etiquette.
Coordinate guestroom maintenance work with the engineering and maintenance division.
Report any unusual occurrences or requests to the manager or supervisor.
Know all safety and emergency procedures and accident prevention policies.
Ensure the work environment (lobby) is tidy and well organized.
Adhere to all health and safety guidelines and standards.