Part-Time Guest Service Agent | DoubleTree by Hilton DFW North | Irving, TX
PM Hotel Group•Irving, TX
•Onsite
About The Position
In addition to spreading joy, you’ll ensure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you’ll play a huge role in making that happen. We’re looking for someone ready to OWN the front desk. This is a part-time position offering 16–24 hours per week, with availability required 2–3 days per week. Most shifts will be PM, with some AM shifts based on availability. Each shift is a full 8-hour workday.
Requirements
- High School diploma or equivalent required
- Exceptional interpersonal and communication skills
- A natural ability to connect with guests while maintaining professionalism and discretion
- Strong organizational skills and the ability to multitask under pressure
- A genuine passion for delivering elevated service experiences
Nice To Haves
- hospitality experience preferred (3–6 months or more)
Responsibilities
- Deliver a refined and personalized guest experience from check-in to check-out
- Maintain a gracious, composed, and professional demeanor in a fast-paced environment
- Anticipate guest needs and provide thoughtful recommendations on local dining, entertainment, and cultural experiences
- Accurately and discreetly manage transactions and guest accounts
- Utilize property management systems and technology with efficiency and precision
- Handle guest inquiries and concerns with care, discretion, and a solutions-oriented approach
Benefits
- great pay
- hotel discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
