Guest Service Agent - Doubletree by Hilton Crystal City

Hilton • Arlington, VA

6h

About The Position

The Guest Service Agent welcomes guests and supports a smooth, memorable hotel stay by managing check-in and check-out, answering questions, promoting hotel services, and responding to guest needs. The role calls for a warm and attentive approach, integrity, teamwork, ownership, leadership, and urgency in serving guests.

Responsibilities

• Greet arriving guests and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest check-outs by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Maintain knowledge of hotel offerings, room types, rates, promotions, and local area information to assist guests.
• Recommend hotel amenities and use up-selling techniques to increase room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

Benefits

• Discounted travel through the Go Hilton program, including 110 nights of discounted travel and room rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including coverage options for dental and vision care.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed