Guest Service Agent - The Fifth Avenue Hotel

The Fifth Avenue Hotel • New York, NY

2d • $30 • Onsite

About The Position

The Fifth Avenue Hotel, an award-winning luxury destination, is seeking a Guest Service Agent (Front Desk Agent) to join our team. Located in the heart of Manhattan, our hotel is a vibrant oasis featuring 149 beautifully appointed guest rooms, where exceptional service, striking design, distinctive cuisine, and immersive cultural experiences come together to create an unforgettable guest journey. At The Fifth, we invite our guests to experience the hotel as a flâneur—where every interaction is intentional, every detail tells a story, and every stay inspires discovery.

Requirements

• High school diploma or equivalent required
• Previous front desk or customer service experience required
• Exceptional communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to multitask and remain composed in a fast-paced environment

Nice To Haves

• luxury hospitality experience strongly preferred
• Proficiency with hotel systems and basic computer skills preferred

Responsibilities

• Warmly welcome guests upon arrival, completing check-in and check-out processes with efficiency and professionalism
• Anticipate guest needs and ensure a seamless and memorable first and last impression
• Provide personalized service that reflects The Fifth Avenue Hotel’s luxury standards
• Engage guests with genuine hospitality, creating a welcoming and refined atmosphere
• Manage room assignments, upgrades, and special requests with attention to detail
• Maintain accurate guest profiles, preferences, and billing information
• Respond to guest inquiries in person, via phone, and through digital platforms with clarity and professionalism
• Provide information about hotel amenities, services, and local experiences
• Address guest concerns promptly and effectively, taking ownership to ensure resolution
• Collaborate with other departments to deliver timely solutions and exceed expectations
• Partner with Concierge, Housekeeping, Engineering, and Food & Beverage teams to ensure seamless service delivery
• Communicate guest preferences and special requests to relevant departments
• Process payments, maintain accurate records, and follow all cash handling procedures
• Ensure compliance with hotel policies, procedures, and standards
• Adhere to all safety and security protocols
• Maintain a clean, organized, and professional front desk environment

Benefits

• The Fifth Avenue Hotel is more than a workplace—it is a destination where culture, creativity, and hospitality come together. As part of our award-winning team, you will play a key role in shaping extraordinary guest experiences in one of New York City’s most distinctive luxury hotels.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED