Guest Service Agent

Triumph Hotels • New York, NY

9d • $23 - $25 • Onsite

About The Position

The Guest Service Agent is responsible for managing guest check-ins and check-outs, ensuring accuracy of guest information, and handling all guest payments. This role also involves preparing end-of-shift audits, maintaining an accurate bank for transactions, and responding to inquiries from guests and team members. Additionally, the Guest Service Agent will accept and process guest mail, packages, and laundry, answer phone calls, dispatch bellstaff, and stay informed about hotel announcements and functions by checking the Front Office information board daily. The position requires following directions from the Front Office Manager or Assistant Front Office Manager.

Requirements

• Accuracy in guest information
• Ability to handle guest payments
• Proficiency in preparing audits
• Skill in maintaining a bank for transactions
• Effective communication for inquiries
• Proper processing of mail, packages, and laundry
• Phone etiquette
• Ability to dispatch bellstaff
• Adherence to management directions
• Daily checking of Front Office information board

Responsibilities

• Check guests in and out of rooms; ensure that all guest information is accurate and up to date
• Handle all guest payment for charges incurred; correct guest bills as needed
• Prepare audit accurately at end of shift
• Maintain an accurate bank for giving change, cashing checks, etc
• Answering both guest and team member inquiries
• Accepting mail, packages, laundry, etc from guests and properly processing those items
• Answering any phone calls that come to the desk
• Dispatch bellstaff for guest assistance
• Follow any directions given by Front Office Manager or Assistant Front Office Manager
• Keep updated on all Front Office news as well as hotel-wide announcements, functions, etc by checking the Front Office information board daily

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed