Guest Service Agent
Peachtree Group Hospitality Management•Lone Tree, CO
•$19 - $19
About The Position
The Guest Service Agent processes guest check-ins and check-outs, secures payments, verifies and adjusts billing, and assists guests with reservations and requests in a friendly, professional, and timely manner. The role follows high standards of quality to ensure guest satisfaction, anticipates guest needs, exceeds expectations, and implements creative solutions to provide exceptional service while complying with brand standards.
Responsibilities
- Process guest check-ins and check-outs.
- Secure payment and verify and adjust billing.
- Assist guests with reservations and requests in a friendly, professional, and timely manner.
- Follow high standards of quality to ensure guest satisfaction.
- Anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service.
- Comply with brand standards.
Benefits
- Medical, dental, vision, disability, and life insurance
- 401(k) retirement match
- Paid Holidays and Paid Time Off
- Access to an Employee Assistance Program and Fund
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
