Guest Service Agent | Part Time

Omni Hotels & Spas • Austin, TX

19h • Onsite

About The Position

Looking to make memorable guest experiences? Join our team as a Guest Service Agent | Part Time. Ensure extraordinary service to guest on Omni Premier Floors during Breakfast and Happy Hours. This position will set-up, serve, and maintain cleanliness of the Omni Club Lounge as well as provide assistance to our Loyalty Ambassadors and Guest Experience Planners as needed.

Requirements

• Must be able to stand for duration of shift.
• Must be able to lift at least 50lbs.
• Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion.

Nice To Haves

• Previous customer service experience.
• Previous cashiering experience is preferred.
• Fluency in a foreign language is preferred.
• Previous guest relations training is preferred.

Responsibilities

• Inquire as to how our guests are enjoying their stay and follow up on any problems that may surface.
• Have full command of hotel services and hours of operations to explain/offer to guests.
• Ensure proper set up and break down of the Premier Lounge keeping it in immaculate condition each shift.
• Put away and rotate all items from storeroom as needed.
• Ensure that all china and silverware are polished after use.
• Be fully acquainted with the different points of interests.
• Assist in arranging reservations as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lounge) is maintained, clean and tidy by partnering with Housekeeping department.
• Interact with other departments to ensure that guest’s needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
• Update all reservations, amenities, wake up calls, service requests in operating systems such as ALICE, Synergy, and OPMS.
• Call/Email guests inquiring about reservation specials such as anniversaries, birthdays, honeymoon, dynamic packages, romance packages and estimated times for arrivals.
• Aid guests in locating other areas of the hotel (escort them to destination when possible).
• Assist with guest loyalty program as needed.
• Respond to any reasonable task as assigned by manager or supervisor.
• Perform other duties as assigned.

Benefits

• Free Downtown Parking in our Underground Garage
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long-Term Disability.
• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
• Tuition Reimbursement
• Adoption Services Aid
• Pet Insurance
• Legal Services
• Paid Time Off
• Friends & Family Discounts
• Discounted E-Cornell Courses
• Leadership Development Programs
• Diversity & Inclusion Programs
• Omni Support Center Internal Reward Program
• Work/Life Balance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed