Full - Time Guest Service Agent | Doubletree by Hilton DFW Airport North, Irving, Tx
PM Hotel Group•Irving, TX
•Onsite
About The Position
This role is at the center of the hotel's universe, the front office. The Guest Service Agent will be the face at the front desk, creating a warm and welcoming environment for guests by sharing knowledge of the area and ensuring all guests receive excellent service from check-in to check-out. The agent will own the front desk area and be responsible for creating a perfect hotel stay.
Requirements
- High School diploma or equivalent.
- Three to six months of related experience (preferred).
- Must be a people-person.
- Ability to interact with all hotel guests and team members in a polite and positive manner at all times.
- Ability to fulfill requests (even challenging ones) in a timely manner.
- Ability to work well under pressure.
Nice To Haves
- Happy, outgoing personality.
- Perma-smile.
- Eagerness to share knowledge of the area.
Responsibilities
- Communicate clearly and demonstrate a high level of professionalism in a fast-paced environment.
- Provide exceptional customer service and adapt to changing situations.
- Possess excellent knowledge of local restaurants, entertainment, and sporting events and share this information with guests.
- Handle cash responsibly and reliably.
- Utilize computers, databases, and property management systems to efficiently handle the technical aspects of the job.
Benefits
- Excellent pay
- Hotel discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
