Guest Service Agent - Hilton Los Angeles Airport
About The Position
Hilton Los Angeles Airport is seeking a friendly, organized, and proactive Guest Service Agent with strong administrative skills and a passion for delivering exceptional guest experiences to join the team. As a Guest Service Agent, you'll do more than ensure a seamless check-in and check-out process—you'll create memorable stays by sharing the light and warmth of hospitality with every guest. Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Requirements
- A minimum of 1 year of previous Front Desk experience within the hospitality industry.
- Open availability with the ability to work AM/PM shifts, including weekdays, weekends, and holidays.
- The ability to effectively communicate with English language-speaking guests.
- A heart for hospitality and a commitment to providing exceptional guest service.
Responsibilities
- Ensure a seamless check-in and check-out process.
- Create memorable stays by sharing the light and warmth of hospitality with every guest.
- Deliver memorable experiences that make the stay for every guest.
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what’s next
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
