Guest Service Agent
Property Management•Kennesaw, GA
•Onsite
About The Position
The Guest Service Agent at the Courtyard Kennesaw is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Requirements
- Available to work 7 to 3 and 3 to 11pm
- Schedules change depending on occupancy of hotel
Responsibilities
- Processing check-ins/outs
- Securing payment
- Verifying and adjusting billing
- Assisting guests with reservations and requests in a friendly, professional and timely manner
- Anticipating guest needs
- Exceeding guest expectations
- Implementing creative solutions to provide exceptional service
- Complying with brand standards
Benefits
- medical
- dental
- vision
- disability
- life insurance
- 401(k) retirement match
- Paid Holidays
- Paid Time Off
- Employee Assistance Program
- Fund
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
