Guest Service Agent

Hilton Mystic • Mystic, CT

2d

About The Position

Join the Hilton Mystic team as a Guest Service Agent, where you will be the face of our hotel, providing exceptional service to guests and ensuring their stay is comfortable and memorable. This role involves welcoming guests, managing reservations, and assisting with inquiries in a friendly and professional manner.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or hospitality is preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency with reservation and front desk management software is a plus.
• Friendly, approachable, and professional demeanor.
• Availability to work flexible shifts, including weekends and holidays.

Nice To Haves

• Previous experience in customer service or hospitality is preferred.
• Proficiency with reservation and front desk management software is a plus.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Assist guests with check-in and check-out procedures efficiently and courteously.
• Manage guest reservations, cancellations, and special requests.
• Provide information about hotel services, local attractions, and directions.
• Handle guest inquiries and resolve complaints promptly to ensure a positive experience.
• Collaborate with other hotel departments to meet guest needs and maintain high service standards.
• Maintain accurate records and handle cash and credit card transactions securely.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees