Guest Service Agent

Tharaldson Hospitality • Monrovia, CA

4d • Onsite

About The Position

Accommodates guests of the hotel by performing various duties to ensure a positive guest experience. This role requires a genuine warmth and helpful nature, understanding the importance of a great first impression, and enjoying making others smile.

Requirements

• 0 – 1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability to answer and route calls as appropriate; takes guest messages with accuracy.
• High School degree or better

Responsibilities

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log
• Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned

Benefits

• Career advancement opportunities
• Employee discounts
• Competitive pay
• Daily Pay
• Flexible work schedule
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED