Guest Service Agent

Blackberry Farm

2d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We are seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader. Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career.

Requirements

Strong self-motivator and ability to motivate others
Flexibility with scheduling for weekends and holidays
Have excellent knowledge of the property and all the activities it has to offer
Knowledge of MS Office
High school diploma or equivalent
Hospitality experience required
Valid driver's license
Ability to communicate effectively with guests, team members, and managers
Basic knowledge and understanding of math
Ability to remain calm under pressure
Ability to exercise judgment and make decisions based on job knowledge and awareness of company goals

Nice To Haves

Well-spoken
Polite problem solvers
Demonstrate a passion for pleasing others
Interest in building a meaningful career with a hospitality leader

Responsibilities

Review daily traces to determine guest needs
Maintain a calm & courteous attitude to ensure guest satisfaction
Effectively communicate accurate information to guests and other team members
Escort guests to their rooms with a proper and accurate tour
Observe the property for cleanliness, and all is in order
Assist with vehicles, parking, and pulling around
Prepare all reports for the guest service team
Ensures that meeting rooms are set up for group use
Assists with cooking school & special event set up
Maintains bikes, bike racks, and golf cart inventories
Completes daily rounds to ensure a 5-star appearance
Meets and exceeds all guest requests
Check-ins and check-outs, including luggage delivery and removal
Maintains fireplaces and the appearance of the pool
Prepares meeting areas when groups are scheduled and any other special activities
Set up/ takedown of outdoor functions
Sweep and cobweb the outdoor common areas of the property
Follow instructions from your direct supervisor
Assists guests with questions
Greets guests upon arrival
Provides safe transportation for on the property or off-property activities
Assists with the cooking school and special event setup
Assist all other departments to meet the guest's needs
Be familiar with all of the company’s past, present & future
Comply with all company policies and procedures
Regular and consistent attendance is required to perform the essential functions of this position
Work well with other Team Members, Managers, and interact with our guests