Guest Service Agent
About The Position
Cherokee Nation Entertainment is seeking a Guest Service (Call Center) Agent to be the welcoming voice and helpful hand for our valued guests. This full-time role is for individuals who are master communicators with a knack for making people feel special, and who thrive in a fast-paced environment. The agent will be the first impression and lasting memory for countless visitors, expertly handling incoming calls, guiding guests through hotel and restaurant reservations, concert ticket sales, and all their general inquiries about exciting properties, amenities, and promotions. The mission is to accurately and efficiently fulfill requests, maintain precise records, and enthusiastically promote the benefits of the One Star Rewards program. Additionally, the agent will be the go-to resource for navigating the website and phone app, always maintaining a positive and professional attitude. This role is essential for creating unforgettable moments for guests and being part of a dynamic team.
Requirements
- Master communicator.
- Ability to make people feel special.
- Thrive in a fast-paced environment.
- Ability to work weekends and holidays.
- Positive and professional attitude.
Responsibilities
- Handle incoming calls expertly.
- Guide guests through hotel and restaurant reservations.
- Assist with concert ticket sales.
- Answer general inquiries about properties, amenities, and promotions.
- Accurately and efficiently fulfill requests.
- Maintain precise records.
- Enthusiastically promote the benefits of the One Star Rewards program.
- Serve as a resource for navigating the website and phone app.
- Maintain a positive and professional attitude.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
