Guest Service Agent (Part Time) - Embassy Suites Charleston Historic District

Waldorf Astoria Kuwait • Charleston, SC

2h

About The Position

The Guest Service Agent helps create memorable guest experiences by delivering warm, attentive hospitality throughout the stay. The role handles guest arrivals and departures, answers questions about the hotel and local area, promotes hotel services, and responds to requests and concerns with care and urgency.

Requirements

• A passion for hospitality and spreading its light and warmth.
• Integrity and a commitment to doing the right thing.
• Leadership that inspires others.
• Belief in teamwork and shared outcomes.
• Ownership and accountability.
• Urgency and discipline in handling each moment.

Responsibilities

• Greet arriving guests and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest check-outs by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Use knowledge of hotel offerings, room types, rates, promotions, and the local area to respond to guest inquiries.
• Recommend hotel amenities using up-selling techniques to increase room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program allowing eligible Team Members to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed