Guest Service Agent (Part Time)

AccorHotel • Edmonton, AB

4d • CA$23 - CA$24 • Onsite

About The Position

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Requirements

• Previous front desk/reception experience a strong asset
• Must have effective communication skills
• Knowledge of Microsoft Windows XP an asset
• Knowledge of Micros PMS/Opera an asset
• Must have a good command of the English language
• Hotel/Hospitality degree or diploma an asset
• Available for shift work including weekends and holidays
• You may be required to work on holidays, weekends, overnights and other non-day shifts.
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents

Nice To Haves

• Previous front desk/reception experience
• Knowledge of Microsoft Windows XP
• Knowledge of Micros PMS/Opera
• Hotel/Hospitality degree or diploma

Responsibilities

• Provide effective, fast service in a friendly manner
• Check in and out hotel guests according to standards and policies
• Answer incoming calls
• Monitor for special rates and billing arrangements
• Ensure the highest level of guest satisfaction by addressing concerns promptly
• Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
• Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing, and distribution thereof
• Keep front desk organized, tidied, and sanitized up to ALL Safe policies
• Ensure front desk is stocked with essential material
• Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
• Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
• Make certain to be familiar with fire and emergency procedures
• Other responsibilities connected with Front Office may be required

Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree