Guest Service Agent

Sonesta Hotels • White Plains, NY

1d • $25 - $28

About The Position

The Guest Services Agent (GSA) contributes to the hotel’s mission and success by meeting front desk performance objectives and supporting the Operations Manager. During their shift, the GSA serves as the primary contact for front desk technology systems and in-house guest relations. As guests enter the hotel, the GSA is often their first point of contact and represents the brand.

Requirements

• High school diploma or equivalent.
• Ability to speak, read, and write fluent English.
• Professional verbal and written communication skills.
• Valid driver's license.
• Ability to obtain ServSafe certification.
• May be required to obtain TIPS certification.
• Able to frequently stand, bend, climb, kneel, and move about the facility.
• Able to carry, lift, or pull items weighing up to 50 pounds.
• Able to frequently handle objects and equipment and stand for extended periods.
• Available to work mornings, evenings, weekends, and holidays.

Nice To Haves

• One year of previous hotel experience or retail customer service experience.
• Previous experience in the extended-stay industry.
• Knowledge of languages in addition to English.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem-solving, reasoning, motivating, organizational, and training abilities.
• Experience with Microsoft Office and Opera systems.

Responsibilities

• Deliver Sonesta Service in guest and client interactions according to Sonesta G.U.E.S.T. standards.
• Register guests, issue room keys, provide information about hotel services and room locations, and answer phones promptly and courteously.
• Process cash and credit card transactions accurately according to established procedures, including posting charges, completing cashier and other reports, preparing deposits, and counting and securing the assigned bank.
• Protect the security of cash, credit card transactions, and guest information.
• Book guest reservations for individuals or groups when requested, process cancellations and revisions, update reservation information, and upsell rooms where possible.
• Follow the hotel management team's seasonal demand reservation strategy for room type, length of stay, and pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Service the shoppe and the pour, ensuring guests receive the hotel's service and products and following local laws for alcoholic beverage sales.
• Fulfill guest special requests and ensure proper delivery of guest services.
• Issue, control, and release guest safe-deposit boxes.
• Comply with federal, state, and local laws regarding health, safety, and alcohol services.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) with company match.
• 401(k) retirement plan with company match.
• Paid vacation and sick time.
• Paid parental leave.
• Company-paid life insurance.
• Company-paid short-term and long-term disability.
• Hospital indemnity, critical illness, and accident insurance.
• Educational assistance.
• Sonesta hotel discounts.
• Additional perks and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED