Guest Service Agent | Springhill Suites by Marriott | Brentwood, TN

PM New • Brentwood, TN

7d • Onsite

About The Position

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area. Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Requirements

• High School diploma (or equivalent)
• Three to six months of related experience (preferred)
• Must be a people-person!
• Interact with all hotel guests and team members in a polite and positive manner at all times.
• Fulfill requests (even challenging ones) in a timely manner.
• Ability to work under pressure.

Nice To Haves

• Happy, outgoing personality with a perma-smile.
• Eagerness to share knowledge of the local area.

Responsibilities

• Be the face at our front desk.
• Create a warm and welcoming environment for our guests by sharing your knowledge of the area.
• Ensure all guests receive excellent service from check-in to check-out.
• Own the front desk area.
• Communicate clearly and demonstrate a high level of professionalism.
• Provide exceptional customer service and roll with the punches.
• Share knowledge of local happenings in restaurants, entertainment, and sporting events with guests.
• Handle cash responsibly and reliably.
• Use computers, databases, and property management systems to efficiently handle the technical side of the job.

Benefits

• Excellent pay
• Hotel discounts
• Opportunity to be part of an anything-but-standard growing hotel company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED