Guest Service Agent

Horseshoe Bay Resort • Jackson, MS

8d • Onsite

About The Position

The Westin Jackson is seeking a Guest Service Agent to join their Rooms Department team. This role is responsible for greeting and registering guests and checking them out of the hotel, contributing to outstanding guest service and financial profitability. Crescent Hotels & Resorts emphasizes a supportive work environment that encourages associates to bring their true selves to work, celebrates their contributions, and supports their career journeys through health and wellness programs, learning and development opportunities, and travel discounts.

Requirements

• Ability to input and retrieve information from a computer system.
• Ability to handle money, process credit and debit cards, and make change.
• Ability to convert foreign currency.
• Ability to process gift certificates and cards.
• Thorough knowledge of hotel information, room categories, room rates, packages, and promotions.
• Knowledge of the local area.
• Ability to use up-selling techniques.
• Ability to respond to guest inquiries and requests.
• Ability to resolve issues in a timely, friendly, and efficient manner.
• Ability to field guest complaints, conduct research, and resolve and negotiate solutions.
• Ability to receive, input, retrieve, and relay messages.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving computer information, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the room location or has a bell person accompany them.
• Assist guests with check-out, including ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Benefits

• Highly competitive wages
• Exceptional health benefits plan for eligible associates & their family members
• 401K matching program for eligible associates
• Discounts with Crescent managed properties in North America for you & your family members
• Hotel Room Discounts at Marriott branded properties worldwide
• Free Meals
• Free Parking
• Health & wellness programs
• Best in class learning and development
• Travel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed