Chamberlain - Guest Service Agent | Full Time & Part Time

Horseshoe Bay Resort • Stratford, ON

4d • Onsite

About The Position

The Queen’s Cue, a Marriott Tribute Portfolio Hotel, is seeking warm, engaging, and naturally charismatic Chamberlains - Guest Service Agents to join our Front Office team in Stratford. At The Queen’s Cue, the Chamberlain is the keeper of the welcome - the person who opens the door to the story of the hotel and helps each guest feel immediately at home within it. Inspired by the traditional role of a trusted household steward, our Chamberlains are the familiar face guests turn to throughout their stay, connecting them to the hotel, the city, and the experiences that make their visit memorable. This is a role where personality matters. We are looking for people who are naturally curious, confident in conversation, and genuinely enjoy making others feel seen and remembered. From the first greeting to the final farewell, you will help shape the rhythm of each stay through thoughtful service, genuine connection, local knowledge, and an instinct for the small details that make a guest feel truly looked after. Your day may include welcoming and checking in guests, managing reservations and payments, sharing recommendations around Stratford, coordinating special requests, completing administrative and Front Office tasks, and working closely with the wider hotel team to ensure each stay unfolds seamlessly. You are composed when the lobby is busy, confident making decisions in the moment, and unafraid to let your personality come through in your service. Above all, you understand that memorable hospitality is rarely scripted - it comes from genuine conversation, intuition, and knowing when a small gesture can make a big difference.

Requirements

• Exceptional communication and interpersonal skills with the confidence to engage naturally with a wide variety of guests.
• A warm, approachable personality and a genuine desire to create memorable guest experiences.
• Strong problem-solving skills and the ability to remain calm, professional, and solutions-focused when handling guest concerns.
• Comfortable learning and working with hotel technology, reservation systems, payment systems, and other digital platforms.
• Ability to manage multiple priorities while maintaining attention to detail and a polished guest experience.
• Strong teamwork skills and the ability to communicate effectively across Housekeeping, Food & Beverage, and other hotel departments.
• Sound judgment, professionalism, discretion, and the ability to maintain guest confidentiality.
• Flexibility to work a variety of shifts, including days, evenings, weekends, and holidays.

Nice To Haves

• Previous hospitality, front desk, or customer service experience is an asset, but personality and a genuine passion for hospitality are equally important.
• Knowledge of Stratford, its attractions, restaurants, theatre, and local experiences is an asset.

Responsibilities

• Welcoming and checking in guests
• Managing reservations and payments
• Sharing recommendations around Stratford
• Coordinating special requests
• Completing administrative and Front Office tasks
• Working closely with the wider hotel team to ensure each stay unfolds seamlessly

Benefits

• An exceptional benefit plan for eligible associates & your family members.
• RRSP matching program for eligible associates.
• Flexible scheduling to support work-life balance.
• 50% dining discount at The Queen’s Cue and The Boar’s Head Pub.
• Discounts with Crescent managed properties in North America, and Marriott Worldwide for you & your family members.
• A workplace that you can be proud of, where you are valued, trusted and supported by the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed