Guest Service Agent
About The Position
Are you ready to be a part of a great team with many growth opportunities? Are you someone who smiles at every person you see or are you someone who strives to make a positive difference in someone's day? Join us as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences! You are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.
Requirements
- Ability to work all shifts including overnights, weekends, and holidays.
- Previous experience in hotel front office operations preferred.
- Proficiency in English required, bilingual is an asset.
- Excellent written/verbal communication, coaching and interpersonal skills.
- Strong guest service orientation, utilizing empathy and creative thinking.
- Ability to work well under pressure.
- Thrives in a fast-paced environment.
- Must have open availability work weekends and holidays.
Responsibilities
- Greet guests upon arrival with a warm and sincere welcome.
- Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignments.
- Issue keys while ensuring utmost safety and confidentiality.
- Maintain and protect guest privacy and discretion.
- Settle guest accounts while ensuring all services standards are followed.
- As an Ambassador of the hotel, you will assist guests and answer inquiries regarding hotel facilities in an informative and helpful way.
- Drive revenue through room upsells and cross-promotion of other hotel outlets.
- Builds strong rapport with support departments.
- Create reservations for guests who are at the desk or who call in after hours.
- Consistently offers professional, engaging and friendly service.
- Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate.
- Other duties as assigned
Benefits
- Competitive Pay
- Bonus Opportunities
- Training & Development
- Opportunity for Advancement
- Medical
- Dental
- Vision
- 401k with Match
- Paid Time Off
- Holiday Pay
- Free Parking
- Hotel Discounts
- Safe Work Environment
- Creating memorable experiences one guest at a time
- Opportunities to give back to the community through our global focus efforts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
