Guest Service Agent

Bartell Hotels, a CALP • San Diego, CA

4d • Onsite

About The Position

To create a warm DoubleTree welcome from the very first hello to the final goodbye by providing prompt, friendly, and efficient service to every guest and team member. Guest Service Agents help keep the hotel running smoothly while delivering memorable experiences, solving problems with confidence, and making every stay feel a little sweeter!

Requirements

• Stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell
• Climb or balance and stoop, kneel, crouch, or crawl
• Frequently lifting and/or moving up to 50 pounds
• Able to go up and down a flight of stairs while carrying 25 pounds

Responsibilities

• Welcome guests with friendly, professional, and upbeat service while operating the front desk according to Bartell Hotels and DoubleTree standards
• Create positive first impressions through genuine hospitality and attention to detail
• Understand room types, rates, packages, and hotel amenities to best assist guests
• Skillfully manage hotel room inventory to meet and exceed guest expectations while maximizing hotel revenue
• Practice the “5/10 Foot Rule” by acknowledging guests with a smile, greeting, and helpful attitude
• Take ownership of guest concerns and work toward quick, effective resolutions
• Handle challenging situations calmly, professionally, and with a guest-first mindset
• Understand the importance of group codes, guest types, and source codes in daily operations
• Communicate clearly, courteously, and professionally with guests and fellow team members
• Demonstrate proficiency with hotel systems and office equipment including phones, fax machines, computers, and printers
• Provide guests with information regarding hotel services, local attractions, dining, and events in the area
• Deliver prompt and accurate interdepartmental communication to support smooth hotel operations
• Take accurate and complete messages for guests and staff members
• Coordinate with Housekeeping to update and prioritize room status needs
• Communicate effectively with authorized personnel using phones, Quore, and radios
• Follow all hotel safety, security, and emergency procedures
• Prepare daily operational reports including bucket checks, duplicate checks, credit limit reviews, room discrepancies, and in-house notes
• Support teammates and contribute to a positive, team-oriented environment where hospitality shines
• Perform other duties as assigned to help create exceptional guest experiences every day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed