Guest Service Agent (Seasonal Part Time until October 1, 2026)
About The Position
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. The Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton since 1915. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Requirements
- Must have effective communication skills
- Must have a good command of the English language
- Available for shift work including weekends and holidays
- You may be required to work on holidays, weekends, overnights and other non-day shifts.
- Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents
Nice To Haves
- Previous front desk/reception experience a strong asset
- Knowledge of Microsoft Windows XP an asset
- Knowledge of Micros PMS/Opera an asset
- Hotel/Hospitality degree or diploma an asset
Responsibilities
- Provide effective, fast service in a friendly manner
- Check in and out hotel guests according to standards and policies
- Answer incoming calls
- Monitor for special rates and billing arrangements
- Ensure the highest level of guest satisfaction by addressing concerns promptly
- Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
- Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing, and distribution thereof
- Keep front desk organized, tidied, and sanitized up to ALL Safe policies
- Ensure front desk is stocked with essential material
- Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
- Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
- Make certain to be familiar with fire and emergency procedures
- Other responsibilities connected with Front Office may be required
Benefits
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
