Guest Service Agent
Algonquin Resort•Lower Truro, NS
•Onsite
About The Position
InnVest is the largest independent owner and operator of hotels in Canada, with over 100 hotels in its portfolio representing 18 internationally recognized hotel brands. The company's portfolio is geographically and experientially diverse, ranging from roadside inns to luxury urban properties. InnVest's mission is to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest offers unparalleled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.
Requirements
- Excellent written and verbal communication skills in English.
- Excellent organizational, interpersonal, and administration skills.
- Proficient or familiar with computerized systems.
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations.
- Present a high degree of professional work ethic and image.
- High school graduate or equivalent.
- Availability to work day, evening, and night shifts any day of the week, including weekends and holidays.
Responsibilities
- Create a welcoming environment for guests.
- Register guests and assign rooms, accommodating special requests.
- Complete pre-registration and room blocking for reservations/guest arrival.
- Adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understand room status and tracking.
- Know room locations, types, and rates.
- Use suggestive selling techniques to sell rooms and promote hotel services.
- Coordinate room status updates with housekeeping.
- Take reservations for guests (in-house and call-in) and understand cancellation procedures.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette.
- Coordinate guestroom maintenance work with engineering and maintenance.
- Report any unusual occurrences or requests to the manager or supervisor.
- Know all safety and emergency procedures and accident prevention policies.
- Ensure the work environment (lobby) is tidy and well-organized at all times.
- Adhere to all health and safety guidelines and standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
