Guest Service Agent
About The Position
InnVest Hotels is seeking a passionate and dedicated Guest Service Agent to join their team. InnVest is the largest independent owner and operator of hotels in Canada, with a diverse portfolio of over 100 hotels representing 18 internationally recognized brands. The company culture is built on collaboration, with a nimble team where everyone has a voice and an opportunity to pursue their passions. InnVest's mission is to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest offers unrivaled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.
Requirements
- Excellent written and verbal communication skills in English.
- Excellent organizational, interpersonal and administration skills.
- Proficient or familiar with computerized systems.
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations.
- Present a high degree of professional work ethic and image.
- High school graduate or equivalent.
- Availability to work day, evening and night shifts any day of the week including weekends and holidays.
Responsibilities
- Create a welcoming environment for guests.
- Register guests and assign rooms, accommodating special requests.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know room locations, types of rooms available, and room rates.
- Use suggestive selling techniques to sell rooms and promote hotel services.
- Coordinate room status updates with housekeeping.
- Take reservations for guests (in-house and call-in) and understand cancellation procedures.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette.
- Coordinate guestroom maintenance work with the engineering and maintenance division.
- Report any unusual occurrences or requests to the manager or supervisor.
- Know all safety and emergency procedures and accident prevention policies.
- Ensure the work environment (lobby) is tidy and well-organized at all times.
- Adhere to all health and safety guidelines and standards.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
