Guest Service Agent
VTrips Careers•Fort Myers, FL
•Onsite
About The Position
The Guest Services Agent position at Distinctive Beach Rentals, part of the VTrips family of brands, is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have. This is a full-time, on-site position at our Pointe South office, located at 5000 Estero Blvd, Ft. Myers Beach, FL 33931.
Requirements
- Proficiency with document management, databases, and spreadsheets.
- Working knowledge of Microsoft applications.
- Strong organizational skills with the ability to multitask and problem-solve.
- Excellent communication skills.
- Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
- Must be eligible to work in the United States and pass a background screening.
Responsibilities
- Maintain professional relationships with owners, guests, and vendors.
- Review, update, and manage property notes and folios.
- Resolve owners and guest-related issues.
- Coordinate and prioritize maintenance requests.
- Create, close, and modify work orders and property blocks.
- Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.
- Create, modify, and cancel reservations.
- Process payments, adjust payment schedules, and code auto-payment exclusions.
- Revise reservation folios and property details in the reservation management system.
- Change rental rates and add fees.
- Adjust pricing and discount codes.
- Update reservation folios and property details in the reservation management system.
- Quote reservation pricing using internal systems and property details.
- Create account records by effectively communicating with owners and guests via the reservation management system.
- Run reservation and maintenance reports and monitor various system alerts daily.
- Stay abreast of the conditions and needs of each property.
- Troubleshoot customer service and maintenance issues.
Benefits
- Competitive salary.
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Employee discounts on vacation rentals.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
