Bilingual Guest Service Agent ( Full-Time )

AccorHotel • Ottawa, ON

3d • Onsite

About The Position

Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent. This position reports to the Front Desk Manager and Guest Services Manager. The role involves providing outstanding service to internal and external guests, assisting with tour check-ins, generating reports for other departments, and acting as a key member of the crisis & emergency team. The Guest Services Agent will register and check out hotel guests, act as an ambassador for the hotel, and assist leadership in performing daily duties.

Requirements

• Fluent in both official languages (English and French) is a requirement
• Previous Front Desk Agent experience in a similar environment
• Excellent verbal and written skills
• Must have the ability to handle cash effectively and accurately
• Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
• Active listener, self-starter
• Able to make decisions and take initiative
• Ability to type 40 words per minute
• Positive and pleasant attitude
• Able to work alone
• Strong team player
• Detail oriented
• Must be able to work in a very busy environment

Nice To Haves

• Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable

Responsibilities

• Provide outstanding service to our internal and external guests
• Assist with tour check-ins and greet the tour guide and groups when required
• Generate reports for other departments in the hotel
• Key member of crisis & emergency team
• Register and checkout hotel guests
• Act as an ambassador of Fairmont Château Laurier
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist Leadership in performing daily duties
• Follow all safety policies
• Other duties as assigned

Benefits

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay of $26.08/hour

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed