Guest Service Agent
DKN HOTEL GROUP•San Bernardino, CA
•$17 - $18•Onsite
About The Position
The Guest Service Agent is responsible for maintaining a friendly, cheerful, and courteous demeanor while providing personalized service to hotel guests. This role involves effective communication with guests and team members, managing check-in and check-out procedures, handling financial transactions, answering inquiries, operating PBX equipment, and processing guest mail and messages. The Guest Service Agent plays a key role in delivering DKN’s "Home Away From Home" experience and contributing to the overall performance of the department and hotel.
Requirements
- Minimum of one (1) year or related experience preferred.
- Knowledge of hotel front desk operations and procedures desirable.
- English speaking.
- Good customer service skills.
- Good communication skills (written and verbal).
- Attention to detail.
- Ability to prioritize, organize and make good judgments.
- Basic accounting procedures.
- Typing skills.
- Cash register skills.
- Computer skills.
- Dependable.
- Must be aware of the importance of safety and security.
- Endeavor to be conscious of safety and security at all times.
- Friendly and courteous to guests and fellow team members at all times.
Nice To Haves
- Minimum of one (1) year of related experience.
- Knowledge of hotel front desk operations and procedures.
Responsibilities
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
- Communicate effectively with guests and fellow team members.
- Greet arriving guests and complete established check-in procedures.
- Facilitate guest departures by following established procedures to close guest accounts and determine future room availability.
- Calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures.
- Answer inquiries and accept reservations, both in person and over the phone, by utilizing DKN’s reservation guideline.
- Professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
- Maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses.
- Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests.
- Control cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
- Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests.
- Contribute to and maintain established information and communication sources such as department and front desk log books.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
- Deliver DKN’s "Home Away From Home" experience.
- Perform other duties as assigned, requested or deemed necessary by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
