Guest Service Agent

Sonesta International Hotels Corporation•St Louis, MO

13d•Onsite

About The Position

Every great stay starts with a great welcome. As a Guest Service Agent, you’ll help create memorable guest experiences from the moment guests arrive through check-out — delivering friendly, efficient, and personalized hospitality every step of the way. This role is perfect for someone who loves connecting with people, thrives in a fast-paced hospitality environment, and enjoys balancing guest interaction with hotel operations. You’ll be a key part of the Front Office team, helping ensure guests feel welcomed, supported, and genuinely cared for throughout their stay. If you’re upbeat, service-driven, and passionate about hospitality — we’d love to meet you.

Requirements

Previous hotel, Front Desk, hospitality, retail, restaurant, or customer service experience preferred.
Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
Ability to multitask and thrive in a fast-paced hospitality environment.
Experience using PMS systems, reservations platforms, POS systems, and handling cash transactions preferred.
Strong attention to detail, organization, and problem-solving skills.
Positive, collaborative, and service-focused mindset.
Ability to handle guest concerns professionally and create positive guest experiences.
Flexible availability including mornings, evenings, weekends, holidays, and overnight shifts as needed.
A passion for hospitality, teamwork, guest engagement, and creating memorable stays for every guest.

Responsibilities

Welcome guests warmly and provide exceptional customer service during check-in, check-out, and throughout the guest stay.
Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.
Process guest transactions, payments, and cash handling procedures accurately using PMS (Property Management System) and POS (Point of Sale) computer systems.
Respond quickly and professionally to guest concerns, service requests, and guest recovery situations to ensure guest satisfaction.
Maintain strong knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs.
Coordinate closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support smooth hotel operations.
Assist with room inventory management, upselling opportunities, and operational communication across departments.
Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
Follow hotel operational procedures, brand standards, safety guidelines, and guest service expectations at all times.
Support VIP arrivals, group check-ins, and special guest experiences as needed.
Any other duties as assigned.