Guest Service Agent
About The Position
Be part of something new and exciting at StudioRes Prattville, a newly built extended-stay hotel located in the growing Prattville, Alabama market. As a member of our opening team, you'll have the unique opportunity to help shape the guest experience, establish operational excellence, and build a positive team culture from day one. Join us as we open our doors and create exceptional experiences for guests while building a rewarding career in hospitality with Peachtree Group. We are seeking a dedicated and service-focused Guest Service Agent to help create exceptional experiences for our guests. The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Requirements
- Dedicated and service-focused
Responsibilities
- Processing check-ins/outs
- Securing payment
- Verifying and adjusting billing
- Assisting guests with reservations and requests in a friendly, professional and timely manner
- Following high standards of quality to ensure guest satisfaction
- Anticipating guest needs
- Exceeding expectations
- Implementing creative solutions to provide exceptional service
- Complying with brand standards
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) retirement match
- Paid holidays
- Paid time off
- Employee Assistance Program
- Associate Emergency Foundation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
