Guest Service Agent (Part-Time) - Juniper Hotel Cupertino, a Curio Collection by Hilton
About The Position
Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. The Juniper Hotel Cupertino is seeking a Part-Time Guest Service Agent. This contemporary boutique hotel features 224 guest rooms and is located approximately 11 miles west of downtown San Jose, offering a modern Silicon Valley atmosphere. The property is also less than 20 minutes from both Levi's Stadium and San Jose Airport.
Requirements
- Minimum one year of customer service experience
- Up to one year of hotel front desk experience
- Schedule flexibility
- Weekends availability (AM, Mid, PM shifts)
Responsibilities
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Benefits
- Competitive health benefits
- Career growth opportunities
- Go Hilton travel discount program
- Complimentary meals during shifts
- Free on-site parking
- 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving concierge services
- Crisis concierge services
- Mental health resources through Employee Assistance Program (EAP)
- Generous paid time off (PTO)
- Health & welfare benefits
- Retirement plans
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
