Front Desk Agents / Relief Night Audit
About The Position
We are seeking a full-time Guest Service Agent for a 164-room hotel with full conference facilities and a restaurant. The ideal candidate will have experience, be dependable, and possess fantastic customer service skills with attention to detail. You will be responsible for providing excellent first impressions to guests, ensuring the highest level of guest service, and following all standards and procedures. This role requires a passion for the job, effective communication with other departments, and the ability to empower guests' experiences to be more memorable. A positive and professional upbeat personality with a desire to deliver outstanding customer service and exceed guest expectations is essential. Fluency in English (speaking, reading, and understanding) is required.
Requirements
- Experience in Guest Services is preferred.
- Strong knowledge of Bow Valley is preferred.
- Exceptional interpersonal skills to enhance the service standards throughout the operation.
- Great communication skills.
- Speak, read, and understand English.
Nice To Haves
- If already in the country and can start immediately.
Responsibilities
- Greet guests in a friendly, professional, and welcoming manner.
- Engage each guest as a unique individual and listen attentively to their requests.
- Perform check-ins and check-outs of guests daily with accuracy.
- Listen to guest complaints/concerns and resolve issues in a professional and timely manner.
- Answer the telephone in a timely and professional manner.
- Be responsible for a cash float throughout your shift and ensure it balances correctly at the end of the shift.
- Anticipate and address guests' service needs.
- Ensure billing is accurate and assist guests with billing queries.
- Reply to all incoming emails and correspondence in OTAs in a timely and professional manner.
- Provide accurate local area information and personal preferences to guests, including booking tours and activities.
- Comply with Coast Canmore Hotel policies and procedures.
- Learn and adhere to all fire and emergency procedures.
- Perform other duties and tasks as assigned by the Supervisor or Manager.
Benefits
- Health care benefits (after 3 months of employment)
- Discounted staff meals
- Gym, Pool, Hot tub access
- Company events during the summer
- Discount card for Shops of Canmore
- On-site parking
- Staff Accommodation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
