Part-Time Guest Service Agent | Home2 Suites | Silver Spring, Maryland

PM New•Silver Spring, MD

18h•Onsite

About The Position

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Requirements

High School diploma (or equivalent)
Three to six months of related experience (preferred)
Must be a people-person!
Ability to interact with all hotel guests and team members in a polite and positive manner at all times.
Ability to fulfill requests (even challenging ones) in a timely manner.
Ability to work well under pressure.

Nice To Haves

Excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.

Responsibilities

Making sure all guests receive excellent service from check-in to check-out.
Communicating clearly and demonstrating a high level of professionalism.
Providing exceptional customer service and rolling with the punches.
Handling cash responsibly and reliably.
Using computers, databases, and property management systems to efficiently handle the technical side of the job.