Guest Service Agent
Courtyard By Marriott Winston - Salem•Winston-Salem, NC
•Onsite
About The Position
Provide exceptional guest service to hotel guests in a professional and genuinely friendly manner.
Requirements
- Ability to deliver exceptional guest service consistently.
- Strong verbal communication and active listening skills.
- Ability to use various computer applications.
- Availability on weekends/holidays, possible overtime, alternating shifts.
Nice To Haves
- Previous guest service experience preferred but not required.
Responsibilities
- Assist guests with check-in/check-out or general inquiries.
- Operate the telephone system for internal/external calls.
- Complete reports regarding reservations, cancellations, occupancy, and payments.
- Verify payments including cash and credit card authorizations.
- Coordinate with housekeeping on room status and resolve discrepancies.
- Handle guest complaints using the Guest Service Recovery method.
- Complete end of shift reports and deposits per cash-handling procedures.
- Report safety/security concerns.
- Maintain an organized and clean work area.
- Perform other duties as needed or directed.
Benefits
- Medical
- Dental
- Vision
- Company Paid Life & Disability
- Voluntary Life Products
- PTO/Sick/Floating Holiday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
